Investing In Your Team: Tammy Ross, Home Healthcare Technology

Tammy Ross is the Senior Vice President of Professional Services at Axxess, the fastest-growing home healthcare technology company. She oversees the professional services division at Axxess with a focus on practical operational solutions for the home health, home care, hospice and palliative care sectors of the post-acute care industry using technology. Additionally, Tammy has developed an online training and certification program geared toward onboarding, recruitment and retention for clients and the entire care at home industry. During her time at Axxess, Tammy has implemented strategic directives and developed operational materials to educate the industry on important new initiatives.

Prior to joining Axxess in November 2018, Tammy served as an executive consultant at Fazzi and Associates, where she used her years of home healthcare leadership experience to assist clients with clinical and operational strategic planning and development. She also oversaw operations for a multi-state home health provider and was instrumental in creating disease management programs that lowered the Medicare spend rate and improved 5-star ratings.

Tammy’s expertise helped open the first Medicare-certified home health and hospice agency in the U.S. territories of Guam and the Northern Mariana Islands. She also worked closely with Congress to expand the Women, Infant, and Children (WIC) food program to military families stationed overseas. Tammy has extensive knowledge of private duty agency operations through her time as an agency owner. She opened a school to train Certified Nursing Assistants (CNA) and used those graduates to deliver specialty disease management programs for her private duty patients. The agency’s dementia program was highly desired by referral sources, caregivers, and providers. Tammy is the co-developer of Maintenance Therapy a Palliative Care Approach, which is a rehab program based on the premise of the Jimmo v. Sebelius settlement, specifying that patients do not need rehab potential to receive therapy services.  

Tammy is passionate about serving the community as a volunteer for her church’s Children’s Outreach Ministry through positive social activities. She is also a member of the San Antonio, Texas-area chapter of the Case Management Society of America (CMSA) where she provides volunteer case management services to homebound geriatric patients without other resources.

In addition to her credentials as a certified case manager, Tammy is a registered nurse with a bachelor’s degree in nursing (BSN). She holds a master’s degree in health care administration from Columbia Southern University and has an advanced certification in Health Care Case Management and Quality Improvement.

Register for 2023 AGILE: http://bit.ly/3lJC4V1

www.axxess.com

tross@axxess.com

Book Recommendations:

  1. The Bible

  2. What Got You Here Won't Get You There: How Successful People Become Even More Successful, by Marshall Goldsmith

  3. The Winemaker’s Wife, by Kristen Harmel

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Connecting People & Equipping Them For Their God-Given Calling: Sue Alice Sauthoff